Delivery terms

Via this link you will find the general terms and conditions. For more information you can contact us by phone or e-mail.

Below you will find the general information about the product warranty, ordering, shipping and returns.

Product guarantee: Neo Lab offers high quality products made from certified raw material with full service and product guarantee. 

We ask that you contact Neo Lab before returning any of our products. Goods must be returned within 14 days from the date of invoice, undamaged and in the original packaging. If the product in question has been incorrectly ordered by the customer or if the customer is unsatisfied with the product, it is the responsibility of the customer to return the product at their own expense.

Read more information on the conditions for returning products.

Order and pay today, receive within minimum 48 hours:
Delivery times depend on the production times of different types of products, for more details, please visit turnaround times.

Shipping and handling fee: 
The processing and shipping costs are free of charge for all EU countries by GLS service. For orders up to 400EUR there is a flat DHL Express fee of 15EUR (excl VAT), for orders over 400EUR, DHL Express shipment is free of charge. For more information about shipping fees and shipping times visit this link. For shipping to other countries different compensations may apply. For more information contact our customer service.